The file space is ONLY for files uploaded into the application. The project data which is part of the database is not included in the file space and is not charged.

Yes. We offer industrial strength 128 bit SSL. Click on SSL in the top menu bar for SSL access

Non-SSL access is faster because it does not have the overhead associated with SSL.

No. We do not store your credit card information. Your card is processed by reseller Fast Spring and all transactions happen on their web site.

The system displays a warning message to all users for the last 7 days of your account validity. You should renew your account at this time.

Any user with administrative rights can log in and renew. From the top menu select Setup->Company->View License Information and then click on Extend Account

Your account is automatically locked. Only the administrator can log in to the system. Once we receive your payment, licenses are issued and the account is unlocked.

You account is locked because your active users exceed the licensed user count. This happens when you choose to renew your account for fewer licenses than you active users. You must either purchase licenses for the additional users or archive some users to make the active user count equal to or less than licensed users.

Toolbar > Setup > Company and then click on Cancel Subscription link

Your trial account is activated instantly.

Yes, you can purchase additional licenses whenever you wish.

You have full access to our helpdesk system. You can track your tickets, watch video tutorials and view documentation.

Read about system requirements here.

Our servers are located at a world class data center in the USA. Softlayer has one of the largest data centers in the world. The ultra-secure Seattle data center is monitored 24x7x365 to ensure our servers are always safe and connected. N+1 redundant power and cooling systems ensure your servers are always on, backed by expert on-site engineers and regularly scheduled maintenance.

Read the Terms of Service here

The minimum commitment for the service is 1 month. You can cancel your service any time. However, no refunds are offered for the unused portion of time. To cancel your account, please contact our support desk.

We do not store your credit card information and do not bill you automatically. You will have to manually extend your user licenses. A reminder alert will be displayed 7 days before your account expires when you log on to the application.