From the toolbar click +
Under configure modules section click for workflow
Click
Select an application
Select a process type.
Click ,
Click ,
Here you are presented with the following options;
Enter the Timeout Policy's name. E.g. in support systems it is typical to have names like "Gold", "Silver" and "Bronze".
This option allows you to specify the number of hours to wait before timeout. For a state you can specify timeout for the following categories;
High Priority
Normal Priority
Low Priority
e.g. In bug tracking you can specify timeout for High Priority bug as 24 hours, for normal priority bugs as 48 hours and for low priority bugs as 72 hours. Here you can also specify whether you want the user to be notified before timeout.
The user is asked for the date of timeout. This is for cases where the timeout cannot be determined upfront. E.g. in the sales lead tracking application, the time out in state "waiting for prospect's response" could be dependent on the prospect - - maybe the prospect calls and asks the sales guy to contact him on a particular date.
This allows you to specify the next transition state after timeout. Here you are presented with the following options.
This marks the state as delayed. After a time out and if this option is set, the process is marked as "delayed" and the state manager is notified. Note:To receive timeout notifications the state has to be marked as delayed.
Check the following:
Have you selected the Mark as Delayed option for the state transitions?
Have you turned on notifications ?
Are you assigned to the process or are you the State Manager?