Downloading the Debug Bundle
Debug bundle is a ZIP file containing your log files and configuration files. It helps our engineers and results in a speedy resolution.
If Celoxis is running
To send us the debug bundle:
- Stop Celoxis
- Go to
<Celoxis-Install-Dir>/psa_12.0.x/webapps/psa/WEB-INF/logsdirectory and delete all files.
- Start Celoxis.
- Follow the steps that causes the error.
- Log in as a user having administrator privileges.
- Navigate to Top Menu ▸ ▸ Admin ▸ Site Settings.
- Click on Download Debug Bundle.
- You will be prompted to save a ZIP file. Save it on your computer.
- Attach the file to your support ticket.
If Celoxis is not running
- Go to the
- Zip the entire
logsdirectory and send it to us.