Knowledge Base

Custom Apps

Concepts

• Introduction
• Workflow
• Custom Fields
• App in Action
• Requestor Templates
• Timeout Policies
• ManageEmailIntegration
• Related Items
• Client App Visibility
• App Glossary

Actions

• Adding Comments
• Attaching Files
• Following Items
• Reassigning to another user
• Moving to another project
• Importing via CSV
• Bulk Actions

How-To

• Automatic Recurring Workflows
• Connect two Apps

FAQ

• Can my client create issues via email?
• How do I setup so that my client do not create issues?