FAQ

Frequently Asked Questions

Got questions? We've got answers. If you have some other questions, contact us.

Yes, your account will always need to have at least 5 licensed (purchased) users.
Your clients can log in to Celoxis to monitor progress and collaborate on projects if you provide them access. Client access is free, but has limited functionality. Clients can view their projects, check project status, participate in designated project discussions and upload/download documents from a designated project folder. Clients can also collaborate on custom apps like issues, helpdesk tickets, etc. if you grant them access.
These are user accounts that do not have a login and will not be able to access Celoxis directly. They can still perform limited actions in their projects through email. For example, log time, perform progress updates and reply to discussions. Virtual users are free. However, there is a limit on the number of virtual users. If you have purchased N user licenses, then the maximum number of virtual users you can have is 10 + 5×N. For example, if you have a 25 user license, you can have up to 135 virtual users.
You can pay by credit card or international bank wire. U.S. customers can also pay by check. Indian customers can pay via RTGS or NEFT. Note: all bank charges are to be borne by the customer.
No. These are named licenses. This means that if you have 5 user licenses you can only add 5 users with login accounts. Celoxis licenses are transferable in the event an employee leaves the organization.
The minimum commitment for the hosted service is 1 month. You can cancel your service any time. However, no refunds are offered for the unused portion of time. To cancel your account, please contact our support desk.
Unfortunately, we do not offer refunds. However, we do provide a no-obligation free 30-day trial, so you can verify if the application suits your needs. After the free trial, you can start a monthly subscription to reduce your risk. Once you are confident, you can sign up for a longer commitment to take advantage of our long term commitment discounts.
Yes, please contact us with your details.

Yes, you can purchase additional licenses any time. If you are on a subscription plan, the licenses will co-terminate with your other licenses.

On-premise customers will also be charged a pro-rated support fee if they are in a maintenance contract.

You can upgrade (e.g. purchase additional users or change billing frequency from monthly to yearly) at any time. However, you can downgrade (e.g. reduce the number of users or change billing frequency from yearly to monthly), only after your current plan expires.

We do not offer the provision of reducing users for increased duration. For example, halve the number user licenses but double the duration instead.

What customers are saying about us

Celoxis has significantly improved our workflow and keeps our projects under full control. It is the perfect balance between ease-of-use and power.


Cyril Haibi
Project Manager, Mind the Gap

If you're looking for software that hits the sweet spot for robust features, ease of use, and price, you cannot do better than Celoxis!


Jon Altbergs
Learning Designer, reDesign

We love Celoxis for the way we get to track and manage all of our projects and resources from one single integrated system. Our productivity has increased multifold. Celoxis is powerful, intuitive and an amazing value!


Jozef Sovick
CEO, Visicom

We 'Celoxis-cise' all our projects. Celoxis helps us stay on track and within budget in a very chaotic, fast moving environment.


Seth Bregman
Senior Director, Business Enterprise Systems, Live Nation

Celoxis has allowed us to gain project and resource management visibility across the business and improve overall coordination, communication and project execution.


Katarzyna Wardzala
Operations Coordinator, Betfred.com

Celoxis is a great, fully featured project & resource management, and issue tracking tool. We are using Celoxis for almost every aspect of our day-to-day work. Celoxis has become a lifeline for our business.


Stephen Pickett
Professional Services Director, Connect Assist

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